FAQ

Most frequent questions and answers

Delivery, Return and Order Information

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

USA: 5-8 business days

EU: 5-8 business days 

International: 10-20 business days

You will receive a track & trace code on your email adres. Make sure to check your spam folder. 

 

Make sure to check your spam folder, often the automated email notifications will end up in the spam folder. If your payment was successful you can assume that 99% of the time the order was put through correctly. 

If you want to receive a new order confirmation send an email to orderinfo@aetherfastlife.com and we will make sure to send it.

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Before getting in touch with us, please help us out by doing the following:

●  Check your spam folder for any order information related to your purchase.  
●  Check your shipping confirmation email for any mistakes in the delivery address. 
●  Ask your local post office if they have your package. 
●  Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise—I f you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be!

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at orderinfo@aetherfastlife.com with your order number.

Pro tip: The zip code is the most important part of the address. Use a simple tool like U SPS ZIP code lookup to make sure you get it right!

Keep in mind that we won’t cover the costs of reshipping the order if tracking information states an order was delivered. For this reason it might be wise to choose a shipping address of which you are sure somebody will be home. You can also provide the address of your work address.

 

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. Please make sure to check your spam folder for any order information related to your purchase. If you have any questions about your tracking or shipment, drop us a line at orderinfo@aetherfastlife.com.

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at return@aetherfastlife.com within 14 days with photos of the damaged product, your order number, and any other details you may have about your order.

Write down the problem in as much detail as you can. Furthermore, if possible attach relevant photos to illustrate the problem as well. We’ll get back to you with a resolution as soon as possible!  

We do offer returns and exchanges, if there’s something wrong with your order, please let us know by contacting us at return@aetherfastlife.com! By European regulations we can only accept return up until 14 days after the order was received.

In case of exchanges or returns our team will help you the best they can. The cost of return and in case of exchange resend of an item is borne to the buyer. When returned Aether Fastlife expects it in perfect condition and without damage or sign of use. Returns when not satisfied with the product are only accepted when fitted, disliked and put back immediately in its original packaging. The buyer can then repack the product with something else. Any sign of use more than that or signs of being washed (to cover usage tracks) will not be accepted as a return. In case of any abuse Aether Fastlife has the right to destroy the returned items. Aether Fastlife does not accept exchange for Items, when exchange is deemed required by the buyer, the buyer needs to place a new order. 

Use the sending address on the packaging slip as the return address. When we receive a returned shipment, an automated email notification will be sent to you. 

In order for us to handle your return, it is required that you provide us with receipt of return provided by the postal service company by your choice. Please include you order number in this mail. You can send this to return@aetherfastlife.com. For us this is necessary as evidence  you actually returned the package. 

In case of a broken/ wrong product please write down the problem in as much detail as you can. Furthermore, if possible attach relevant photos to illustrate the problem as well. We will get in touch with you as soon as possible.

In case you accidentally lost the packaging slip you can contact return@aetherfastlife.com and we will generate and send you the corresponding packaging slip in order for you to return the products. 

At this time, we don’t offer this kind of exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at return@aetherfastlife.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

ip you can contact return@aetherfastlife.com and we will generate and send you the corresponding packaging slip in order for you to return the products. 

Payment

We accept the following payment methods:

  • Credit Card
  • Paypal
  • GiroPay
  • Ideal
  • Belfius Direct Net
  • EPS
  • KBC / CBC
  • Bancontact
  • SOFORT Banking
  • Przelewy24

The payment method can be selected on the checkout page.

Refunds are only offered if the customer returns the package up until 14 days after the order was received. The products need to be in perfect shape as described in the return policy. If you received the wrong items or damaged items please contact us at orderinfo@aetherfastlife.com with photos of wrong/damaged items and we’ll sort that out for you.

If the criteria for a refund are accepted, we will our payment service provider to refund the amount paid for the products in question, informing the Customer by email accordingly. How fast the refund is actually made depends on how the customer chose to pay when making their purchase. Should the customer find the refund is taking an abnormal length of time, they are advised to contact their bank and inform Aether Fastlife by sending an email to customercare@aetherfastlife.com.  

Please note that we only refund the item(s) in and NOT the shipping as this service has already been delivered.

Collaborations, Influencers & Ambassadors

Yes we do, if you are interested in becoming an ambassador check out our ambassador page.

Simply said yes. We believe in “co-creation”, this means that we are always open to discuss potential collaborations with individuals or businesses. Feel free to drop us a message at info@aetherfastlife.com 

We are always looking for people who “match” the Aether Fastlife philosophy and might be able to help spread our lifestyle and brand. If you think that we might be a match, drop us a message at info@aetherfastlife.com with your social media channels and let’s see what we can do!